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12/6
To DELTA.COM,
Shame on you, Delta, for using a 30+ y.o. Boeing 747 on the JFK-Tokyo route. Every day 400+ people have to spend 13+ hours (each way) watching bad entertainment on a blurry projection screen. To add insult to injury, every 30 minutes, an AD showed on the screen that said "Delta, building a better airline, not just a bigger one"! Well, you could start by improving your old fleet of airplanes with personal seat entertainment unit and a freaking AC outlet, for a start!
And then, as a special teaser, another AD came up saying that Delta now offers free Wi-Fi. Unfortunately this, of course, is not true for international routes :-)
Let's not even mention the ugly and dirty Terminal 3 at JFK that Delta uses... I wish I had taped the path they made us follow from the airplane to the immigration room. I am pretty sure that cramming 400+ people in such a contained environment must violate at least half a dozen security codes... but who cares, right? After all, in the US, we are all treated as potential terrorists from the moment we enter the airport to the moment we leave.
DELTA is a complete FAIL... Shame on you!
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From Franz
On Dec 7 2010 at 6:32pm, w.w. wrote:
Franz did you have to go through a full body scanner (RADIATION!??!) or was it a normal protocol.
On Dec 7 2010 at 9:10pm, Eli wrote:
I hope Delta reads this how glorious would that be?
On Dec 7 2010 at 10:11pm, franz1999 wrote:
@w.w: No body scanners, although in Japan my wife and I had to go through annoying interviews with two Delta employees who kept asking "​security related"​ idiotic questions for more than 15 minutes before letting us go.



@eli: I hope they do read it. Look at their twitter and facebook accounts, they are FULL of complains. There is no point in spending millions of dollars in AD campaign trying to make a company look better. If they actually spent that money in making the company better people would notice and would spread the voice. Come on, we are in 2010, the web is the new word-of-mouth and we all know how efficient it is at spreading news, both good and bad.
On Dec 8 2010 at 11:36pm, w.w. wrote:
Are you guys Japanese?

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